“Some fintechs think including more data and analyzing it with more advanced algorithms could solve the problem. Others say it’s time to build whole new systems.”

“The report finds that, while concentration among federally insured banks is growing, new entrant non-bank firms, in particular ‘fintech’ firms, are adding significantly to the number of firms and business models competing in core consumer finance markets and appear to be contributing to competitive pressure. While these fintech firms are enabling new capabilities, they are also creating new risks to consumer protection and market integrity, such as risks related to data privacy and regulatory arbitrage.”

This report surveys the options that are available to consumers who are struggling with unsecured debt, including available research on the options’ scope and outcomes. It provides an overview of market and policy challenges as stakeholders ponder strategies to help consumers recover more quickly from personal and broader economic crises such as COVID-19.