From Innovation to Impact: AI Adoption in U.S. Financial Services

Artificial intelligence’s (AI) promise to dramatically transform the financial services landscape is taking place before our eyes. Just a year after the inaugural FinRegLab AI Symposium highlighted the inflection point facing the sector and the broader U.S. economy, participants in the 2025 Symposium described concrete impacts, evolving risks, and expanding opportunities. Technology advancements that still seemed years away have progressed rapidly, further fueling excitement about AI’s ability to advance financial access, consumer wellbeing, and broader economic growth and stability.

But both realizing AI’s full benefits and managing its risks require rethinking financial firms’ internal processes, building trust and value for customers, and driving interoperability among market actors. The sector’s ability to achieve these goals will help to shape the broader impacts of AI investments on the U.S. economy, particularly because of the unique role that financial services play in household and small business economic participation and financial security.

The tools and approaches that the financial services sector develops could also be instructive for broader AI adoption as the United States works to build broad-based consensus about what we as a society want AI to do and not do. To facilitate this process, this report highlights key messages, ideas, and examples shared at FinRegLab’s second annual AI Symposium on November 20, 2025.

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